The user interface was conceived and designed under strict consideration of ergonomic principles and in conjunction with the handheld. The entire workflow was tested iteratively with the device. Various tickets – self-printed, digital and normal vending machine tickets – were issued with one hand. The design was optimised for different weather and lighting conditions, ensuring consistently good working conditions day or night, in artificial light and in rain.
Smooth, focused work
The highQ EBE App is a white label application that noticeably improves the special working situation of ticket inspectors. The concept and visual design support a practical and healthy work process for the inspector. In addition, the workflow supports clear and smooth communication between passenger and controller, thus reducing stress and conflicts.
‘It’s amazing how quickly UseTree thought their way into our complex issues. We are more than satisfied with the results of the project, and so are our customers.’
highQ Computerlösungen GmbH