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highQ computer solutions
Create efficiency and clarity for ticket inspectors
Ticket checks take place under time pressure, while moving and under changing lighting conditions. The highQ EBE app supports inspectors with clear processes and safe one-handed operation.
Starting position
Ticket inspectors usually work while standing while traveling on public transport. Communication with passengers takes place under time pressure and can quickly become a conflict situation.
The central work tool is a heavy handheld device. In many situations, it has to be held and operated with just one hand. At the same time, external conditions are constantly changing: bright sunlight, darkness, artificial light or rain are part of everyday life.
The user interface of the existing app was functional, but not consistently geared to this usage situation. This slowed down processes and increased pressure on users, especially in sensitive moments of interaction.
Starting position
Ticket inspectors usually work while standing while traveling on public transport. Communication with passengers takes place under time pressure and can quickly become a conflict situation.
The central work tool is a heavy handheld device. In many situations, it has to be held and operated with just one hand. At the same time, external conditions are constantly changing: bright sunlight, darkness, artificial light or rain are part of everyday life.
The user interface of the existing app was functional, but not consistently geared to this usage situation. This slowed down processes and increased pressure on users, especially in sensitive moments of interaction.
Starting position
Ticket inspectors usually work while standing while traveling on public transport. Communication with passengers takes place under time pressure and can quickly become a conflict situation.
The central work tool is a heavy handheld device. In many situations, it has to be held and operated with just one hand. At the same time, external conditions are constantly changing: bright sunlight, darkness, artificial light or rain are part of everyday life.
The user interface of the existing app was functional, but not consistently geared to this usage situation. This slowed down processes and increased pressure on users, especially in sensitive moments of interaction.
Challenge
The task was clear: Design an app that actively supports inspectors in real use and does not create additional burdens.
Key questions were:
- How can an application be designed that can be operated with one hand?
- How can information be quickly captured under changing lighting conditions?
- How does the app support inspectors without diverting attention from the actual task?
Challenge
The task was clear: Design an app that actively supports inspectors in real use and does not create additional burdens.
Key questions were:
- How can an application be designed that can be operated with one hand?
- How can information be quickly captured under changing lighting conditions?
- How does the app support inspectors without diverting attention from the actual task?
Challenge
The task was clear: Design an app that actively supports inspectors in real use and does not create additional burdens.
Key questions were:
- How can an application be designed that can be operated with one hand?
- How can information be quickly captured under changing lighting conditions?
- How does the app support inspectors without diverting attention from the actual task?
Approach
We started from the real context of use. Interviews, observations and usage scenarios showed how inspectors actually work. From this, we developed a clear process and an information hierarchy that is based on priority and urgency.
One focus was on reducing interactions. In pressure situations, every movement counts. Every look. Every decision.
Based on this, the highQ EBE app was designed to intuitively support control:
- Reduced content.
- Clear conditions.
- Significant feedback.
- Large touch surfaces that can be reached with one hand.
Approach
We started from the real context of use. Interviews, observations and usage scenarios showed how inspectors actually work. From this, we developed a clear process and an information hierarchy that is based on priority and urgency.
One focus was on reducing interactions. In pressure situations, every movement counts. Every look. Every decision.
Based on this, the highQ EBE app was designed to intuitively support control:
- Reduced content.
- Clear conditions.
- Significant feedback.
- Large touch surfaces that can be reached with one hand.
Approach
We started from the real context of use. Interviews, observations and usage scenarios showed how inspectors actually work. From this, we developed a clear process and an information hierarchy that is based on priority and urgency.
One focus was on reducing interactions. In pressure situations, every movement counts. Every look. Every decision.
Based on this, the highQ EBE app was designed to intuitively support control:
- Reduced content.
- Clear conditions.
- Significant feedback.
- Large touch surfaces that can be reached with one hand.
The solution
The highQ EBE app is a targeted work tool for ticket inspectors:
- One-handed operation: All relevant functions are accessible with minimal interaction.
- High readability: Contrasts, typography and reduced presentation ensure quick capture in all lighting conditions.
- Process-oriented support: The app logically accompanies the control process and anticipates relevant steps instead of just providing functions.
The application works where it is needed: when moving, in everyday life and under pressure.
Impact
The revised highQ EBE app noticeably improves everyday monitoring.
- Faster processes: Inspectors record findings and status more quickly. Decisions can be made quickly and safely.
- Lower cognitive load: Clear structure and intuitive processes reduce mental effort during control.
- More security when talking: The app provides orientation. Inspectors can focus more on interacting with passengers than on using the technology.
- Reliable in use: The application works stably under different lighting and environmental conditions and remains easy to use even under pressure.
Control is therefore not only represented digitally.
It is actively supported and noticeably facilitated in everyday life.
The solution
The highQ EBE app is a targeted work tool for ticket inspectors:
- One-handed operation: All relevant functions are accessible with minimal interaction.
- High readability: Contrasts, typography and reduced presentation ensure quick capture in all lighting conditions.
- Process-oriented support: The app logically accompanies the control process and anticipates relevant steps instead of just providing functions.
The application works where it is needed: when moving, in everyday life and under pressure.
Impact
The revised highQ EBE app noticeably improves everyday monitoring.
- Faster processes: Inspectors record findings and status more quickly. Decisions can be made quickly and safely.
- Lower cognitive load: Clear structure and intuitive processes reduce mental effort during control.
- More security when talking: The app provides orientation. Inspectors can focus more on interacting with passengers than on using the technology.
- Reliable in use: The application works stably under different lighting and environmental conditions and remains easy to use even under pressure.
Control is therefore not only represented digitally.
It is actively supported and noticeably facilitated in everyday life.
The solution
The highQ EBE app is a targeted work tool for ticket inspectors:
- One-handed operation: All relevant functions are accessible with minimal interaction.
- High readability: Contrasts, typography and reduced presentation ensure quick capture in all lighting conditions.
- Process-oriented support: The app logically accompanies the control process and anticipates relevant steps instead of just providing functions.
The application works where it is needed: when moving, in everyday life and under pressure.
Impact
The revised highQ EBE app noticeably improves everyday monitoring.
- Faster processes: Inspectors record findings and status more quickly. Decisions can be made quickly and safely.
- Lower cognitive load: Clear structure and intuitive processes reduce mental effort during control.
- More security when talking: The app provides orientation. Inspectors can focus more on interacting with passengers than on using the technology.
- Reliable in use: The application works stably under different lighting and environmental conditions and remains easy to use even under pressure.
Control is therefore not only represented digitally.
It is actively supported and noticeably facilitated in everyday life.
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“It's amazing how quickly UseTree thought about our complex topics. We and our customers are more than satisfied with the results of the project. ”
Erik Schlegel, Project Manager, highQ Computerlösungen GmbH
“It's amazing how quickly UseTree thought about our complex topics. We and our customers are more than satisfied with the results of the project. ”
Erik Schlegel, Project Manager, highQ Computerlösungen GmbH
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