With inclusive usability testing, we examine how people with different disabilities and impairments actually use websites, apps and complex software. We involve people with visual, motor, hearing or cognitive impairments to identify barriers that make independent use difficult.
Our approach goes beyond technical accessibility to evaluate the actual user experience. By observing real-world interactions, we uncover usability problems that automated checks and conventional accessibility audits alone may not reveal.
Inclusive usability testing is useful when companies want to understand how accessible and usable their digital products are for people with different abilities and needs.
Typical questions include:
Inclusive usability testing is particularly valuable for complex applications, new interaction concepts and important product decisions. It complements technical accessibility evaluations with the perspectives of people who actually use the product.
Together, we define research questions, relevant target groups and typical usage scenarios. We consider different disabilities, individual needs and the use of assistive technologies.
We recruit participants with relevant user profiles and develop realistic tasks. We adapt the test environment and moderation to the individual needs of participants.
We conduct moderated usability tests and observe how participants complete tasks. We document difficulties, alternative interaction strategies and individual experiences with the product.
We analyze the results, identify recurring barriers and assess their impact on usability. Based on these insights, we develop actionable recommendations for design and development.
You receive evidence-based insights into how people with different disabilities and impairments experience and use your digital product.
Depending on the testing scope, the deliverables include:
This provides your team with a reliable foundation for creating digital products that are not only technically accessible but also understandable, inclusive and independently usable in everyday situations.