Description:

The UX Curve shows how the perception of a product changes over time. We look at usage from a retrospective perspective and identify moments when the product was successful or caused irritation. This does not result in a static judgment, but rather a progression that shows how trust, frustration, or satisfaction develop over prolonged use. The method highlights which aspects are successful in the long term and where recurring points of failure lie.

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Your input:

• Access to people with experience using the product
• Joint coordination of the observation period

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Our result:

• Making user experience visible over time
• Identified high and low points from a user's perspective
• Conclusions for sustainable product improvement